Customer Help

If you can't find what you're looking for in the answers below, please get in contact with us directly!
How can we help?

FAQ

How can I contact Healaxa?

You can email us at info@healaxa.com where our customer service team will be happy to help you
with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

We ship from England.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12
hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund
after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be
processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will
be processed within 1-3 business days from the order date and shipped the next day after the processing
day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

But if you choose the express shipping method, then you have your item in 3 days after shipping.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for
duties and taxes once you receive your order. Import taxes, duties and related customs fees may be
charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not
responsible for delays caused by the customs department in your country. For further details of charges,
please contact your local customs office.

How do I return an item?

Please contact us at sales@healaxa.com

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please
include your order number, photographs of the item(s) and all related references upon receiving your
package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will
be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation
request. Please contact the card-issuing bank with questions about when the credit will be posted to your
account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit
card company. It may take some time before the refund is posted to your account.